Soup Bones

Eligibility for Returns

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days.
• The product is non-perishable.
• The product is in its original packaging.
• The product isn’t used or damaged.
• You have the receipt or proof of purchase.

Products That Cannot Be Returned

We cannot accept returns for the following items:

• Meat products cannot be returned, but if there are any issues we’d be happy to make it right.
• Gift cards

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you have any questions about our Return and Refund Policy, please contact us.